Orders & Shipping
We offer FREE standard shipping for Australian orders over $199 AUD.
For Australian orders under $199, a flat rate of $9.99 AUD will be applied.
We use Australia Post for shipping. If you need your order urgently Australia Post Express can be selected for $19.99 AUD.
International shipping will be calculated at checkout.
WEEKEND & PUBLIC HOLIDAYS
Vintage by Naudic do not operate on public holidays or weekends. We endeavor to dispatch orders as quickly as possible as we know how hard waiting for your new goodies is! While we try our best to dispatch clothing on the same day, please allow 2-3 days of processing time. You will receive an order confirmation with your tracking number once your Vintage by Naudic items are on their way to you!
Our online business hours are Monday-Friday, 9:00 am - 2:00 pm. All orders are dispatched from our warehouse located in Brisbane QLD, Australia.
Please note during sales periods there may be a slight delay in processing your order.
STANDARD: 3-10 business days.
EXPRESS: 1-2 business days.
Please note that these delivery times are estimates only.
Estimated delivery time is from date shipped, not date of order.
Australia Post Express is next business day delivery within the express post network; Australian capital cities and major metro areas - Perth CBD only.
Rural areas may experience a delay. Vintage by Naudic is not responsible for these delays, or that of high peak seasons, so please keep this in mind when making your purchases.
ITEMS NOT RECEIVED
If you have not received your items within 4 business days for Express, or 10 business days for Standard, please email us at sales@vintagebynaudic.com with your full name and order number and we will look into your delivery immediately.
TRACKING
You will receive an email with a tracking number to track your parcel once your goods leave our warehouse. Please check this tracking number before notifying us that your items have not arrived.
INTERNATIONAL
All other International Shipping will be calculated at checkout . We use Australia Post International Air Freight.
Please Note: Every Country has various taxes and duties for Online Purchases being received from Australia. Depending on your country, you may be charged additional fees by your local Postal / Courier operator.
LOST PARCELS
Vintage by Naudic does not accept responsibility for goods lost in transit or goods that have been delivered without valid proof of delivery. If your parcel goes missing, you will be required to lodge a formal complaint as the owner of the parcel with Australia Post.